Archive for November, 2011
Are You Having WIFI Issues? Are You Using Kaspersky 2011
by Ralph Walker Sr. on Nov.01, 2011, under Windows XP and Vista Updates for Hardware and Software
I had a customer that had a brand new Hewlett Packard (HP) Touch Screen desktop and she has been having intermittent issues for about 6 months. She told me that the wireless Internet connection was dropping off constantly. This is after she sent the PC back to HP and they returned it after the repair. I do not know what was done while it was being repaired. All I can tell you is that the problem persists. Which were sluggish starts and loss of internet connection? She called HP tech support back and they remotely connected for 2 hours and did all sorts of test according to her. Again I can’t tell you what was done, but it did not fix the problem and according to the customer the tech support was rude with her because they told her that there is no issue. She did tell me they did a speed test and determined that the Wi-Fi was getting optimum speed. However, they contacted me to do a onsite to further troubleshoot the issue.
Upon arriving I notice that they sent a Wi-Fi card that they suggested to replace. I did not replace it because I wanted to make sure it was not a hardware issue. I noticed the Kaspersky 2011 was installed on the PC. The customer stated that this did not come with the PC. So first I downloaded Malware Bytes Anti-Malware and updated the database and then ran a complete scan. To my surprise it came back clean no viruses found. So I then updated the Broadband Wireless WIFI drivers directly from the Hewlett Packard site. I rebooted the PC and ran Ccleaner and defragged the hard drive. I decided to remove Kaspersky 2011 because of problems I have seen with it on other PCs’. So after I took it off I explained to the customer that she should use the PC as normal for a couple of days and then call me back to give me an update. I should note that the Wi-Fi router was downstairs on top of a speaker. I told her to move the Wi-Fi router off the speaker which she did move it before I left.
Two days later I did get a return phone call and Hallelujah it worked. She said that the PC was much faster, stable with no issues; no loss of Internet connection, no locking up and no lagging video while watch YouTube.
To summarize if you are having problems with your Internet and it seems that it is not a hardware issue take a look at your Anti-Virus protection. Is it expired? Do you have two or more of the Anti-Virus software installed? And or you sure you are not currently infected?
I have seen multiple issues with Norton Anti-Virus, McAfee, AVG, and Kaspersky causing slow Internet connection, constant scanning of hard drive for apparently no reason which causes your PC to run slow. If your subscription is about to expire your Anti-Virus will warn you to renew instead of protecting your PC. A loss Internet connection due to the Anti-Virus saying that you are infected is a result of quarantine PC.
I hope this article helps you with your issue and if you wish to read more of my problems solved, Click Here.
Ralph O. Walker Sr.
